We Are Here to Assist

We Are Here to Assist

Chat

Message us on WhatsApp for quick questions on an order, a product or a delivery.

Call

Prefer to talk it through? We're on the line Monday to Friday, 10 AM to 6 PM.

Email

For warranty, returns, or anything that needs a written record.

Support Hours & Resolution Timelines

Our support team is available Monday to Friday, 10 AM to 6 PM IST.

Messages received outside these hours are picked up on the next working day.

Queries relating to Scarters, our products or your order are addressed within 24 to 48 working hours

Queries involving third party partners, including payment gateways and logistics providers, take 7 to 8 working days

These timelines depend on the partner and sit outside our direct control.

  • All timelines are counted in working days and exclude weekends and public holidays.
  • Where a case needs longer than the stated window, we will tell you and stay in touch until it closes.
  • Resolutions are offered after verification of the order and the issue raised, and remain at the discretion of Scarters.

Get in Touch

Registered Office

Registered Office

S.No.132/2B, Plot No.3, Shreenath Society, Mayur Colony, Kothrud, Pune, Maharashtra, India - 411038

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