Privacy Policy

We, Scarters India Private Limited, consider privacy as a serious concern and provide our best to safeguard the interests and data collected for the purpose of providing services by Scarters India Private Limited. We respect the privacy of users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application, website and any other product provided by Scarters India Private Limited. This policy is regarding the information we process to support the products and services offered by us. Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE WEBSITE. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted. 1. INTERPRETATION AND DEFINITIONS: 1.1 COMPANY: The term "Company", as used in this Agreement, refers to Scarters India Private Limited, a company registered in India, having its office located at GR47+9R8, Shrinath Soc, Anand Nagar, Kothrud, Pune, Maharashtra 411038. The Company may also be referred to as "We", "Us", or "Our" throughout this Agreement. 1.2 COUNTRY: The term "Country" refers to the Republic of India. 1.3 DEFINITIONS: For the purposes of this Agreement and Privacy Policy, the following terms shall be defined as follows: 1.4 DEVICE: "Device" means any device that is capable of accessing and using the Service, including but not limited to computers, smartphones, tablets, or other digital or electronic devices that allow users to interact with the Service. 1.5 INTERPRETATION: Words with the initial letter capitalized have meanings defined under the conditions outlined in this section. The terms and definitions provided herein shall apply regardless of whether they appear in singular or plural form, and they shall retain the same meaning in both cases. 1.6 PERSONAL DATA: "Personal Data" refers to any information that relates to an identified or identifiable individual. This can include names, contact details, online identifiers, or other data that can be used to directly or indirectly identify a person. 1.7 SERVICE: "Service" refers to the Website and the associated services provided by the Company. This includes all features, functionalities, and content accessible on or through the Website. 1.8 SERVICE PROVIDER: A "Service Provider" is any natural or legal person who processes data on behalf of the Company. These Service Providers may include third-party companies or individuals engaged by the Company to: a. Facilitate or provide the Service; b. Perform services related to the Service; c. Assist in analyzing how the Service is used. 1.9 USAGE DATA: "Usage Data" refers to data collected automatically either generated by the use of the Service or from the infrastructure of the Service itself. This may include, for example, information regarding the duration of page visits, browsing patterns, or other interactions with the Service. 1.10 USER: "User" refers to the individual accessing or using the Service, or the company or legal entity on behalf of which the individual is accessing or using the Service. This term applies to both individual users and any organizations using the Service. 1.11 WEBSITE: "Website" refers to Scarters, accessible from the domain https://scarters.com, where users can browse and make purchases for the products and services offered by the Company. 2. INFORMATION WE COLLECT: We are committed to protecting your privacy. We strictly collect and process your personal data to provide and enhance our services. Below are the types of data we collect and how they are used: 2.1 PERSONAL ORDER INFORMATION: a. DATA COLLECTED: We collect personal details required to process and manage your orders, such as: • Full name, • Email address, • Contact number, • Shipping address, • Information regarding the coordination of shipments, • Payment details, including bank details, • Additional information, such as wishlist details, cart information, and shopping activity. b. PURPOSE: This data is used to: • Establish and manage user accounts, • Process payments securely, • Communicate critical updates regarding orders, shipments, promotions, and customer service issues. c. LEGAL BASIS: The legal bases for processing this data are consent, contract performance, and legitimate interest. By providing this information, you agree to the collection and use of your data for the stated purposes.. 2.2 FINANCIAL DATA: a. DATA COLLECTED: We may collect financial information related to your payment method when you make a purchase, return, exchange, or request services. This includes: • Credit card number, • Card brand, • Expiration date, and • Other necessary payment details. b. PURPOSE: This data is used to process payments securely. We do not store financial information such as full credit card numbers or bank details. Our payment processor stores this data, and we recommend reviewing their privacy policy for details on how they protect your financial information. If you have any questions regarding financial data handling, please contact them directly. 2.3 USAGE DATA: a. DATA COLLECTED: We collect usage data such as: • Activity logs, • User preferences, and • Navigation data. b. PURPOSE: This data is used to: • Analyze platform usage, • Optimize features for better performance, • Deliver tailored user experiences by understanding your preferences and usage patterns. 2.4 PERSONAL DEVICE AND TECHNICAL INFORMATION: a. DATA COLLECTED: We collect technical data to ensure smooth platform operation and security, including: • Device identifiers (e.g., device ID), • IP addresses (Internet Protocol), • Browser type, • Operating system, • Cookies pre-installed on your device, • Session details (such as the time spent on pages or actions taken). b. PURPOSE: This data is used to: • Diagnose and troubleshoot technical issues, • Monitor security measures, • Detect and prevent fraudulent activities or unauthorized access. 2.5 COOKIES AND TRACKING TECHNOLOGIES: a. DATA COLLECTED: We use cookies and similar tracking technologies to enhance your user experience. These technologies collect data such as: • User preferences, • Browsing activity, • Session information, and • Activity tracking. b. PURPOSE: This data is used to: • Provide seamless functionality and personalized features, • Analyze trends and improve the performance of the website, • Comply with cookie consent laws, ensuring transparency and consent regarding the use of tracking technologies. 3. HOW WE USE YOUR INFORMATION: We utilize your data strictly for purposes aligned with the principles of transparency, accountability, and data minimization. Your information is used only in the following ways: 3.1 PROVISION OF SERVICES: We use your information to deliver and maintain the core functionality of our platform, including: • User account management, enabling you to create, access, and manage your account, • Processing and fulfilling your orders, • Managing transactions, and • Providing support related to product availability, shipping, or other inquiries you may have about our services. By processing this data, we ensure that our platform operates efficiently and provides the services you expect. 3.2 ENHANCEMENT OF SERVICES: To continuously improve your experience, we analyze your usage of the platform, which helps us: • Identify trends in user behaviour and preferences, • Optimize website features, product offerings, and functionality, and • Tailor the platform to meet user needs more effectively by leveraging usage analytics. This data allows us to refine our services and features to better align with your expectations, while minimizing unnecessary data collection. 3.3 COMMUNICATION: We use your data for communication purposes, including: • Transmitting essential notifications: We may send you updates related to your orders, account status, and important service announcements, • Responding to inquiries: If you contact customer support or request assistance, your data allows us to provide timely responses, • Providing technical support: If there are issues related to our platform or services, your data will help us resolve technical problems. MARKETING COMMUNICATIONS: We will only send marketing communications if you have explicitly consented to receive them. These may include promotional emails or notifications about new products, sales, or special offers. You can opt-out or unsubscribe from marketing communications at any time. 3.4 LEGAL COMPLIANCE: We may use your data to: • Satisfy statutory requirements, including complying with applicable laws and regulations, • Resolve disputes or handle any legal matters related to the platform’s use, and • Enforce the terms and conditions of the platform, ensuring that both users and the Company adhere to agreed-upon standards and policies. This ensures we maintain legal and regulatory compliance while protecting both your rights and the Company’s interests. 4. DISCLOSURE OF INFORMATION: We are committed to maintaining the confidentiality and privacy of your personal data. We will only share your personal information under the following circumstances, in accordance with applicable laws and regulations: 4.1 SERVICE PROVIDERS: We may share your data with third-party service providers who assist us in performing essential functions necessary for the operation of our platform. These third-party providers include companies such as: • Shopify (for hosting services), • Razorpay (for payment transaction processing), • Shopflo (for checkout and payment services), • And other analytics or operational service providers. These service providers are bound by strict confidentiality agreements and are only authorized to use your data to the extent necessary to perform their services on our behalf. They are prohibited from using your information for any other purposes, ensuring that your data is protected throughout its handling. 4.2 LEGAL AND REGULATORY REQUIREMENTS: We may disclose your personal information if required to do so by law or in response to: • Legal obligations such as complying with court orders, subpoenas, or legal processes, • Enforcing our rights and defending against legal claims, or • Responding to government requests where such disclosure is mandated by applicable law. Such disclosures will be made in accordance with the legal frameworks governing the jurisdiction in which we operate. 4.3 BUSINESS TRANSFERS: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the successor entity. This means that if our business undergoes a transition in ownership or control, your data may be part of the transferred assets. In such cases, you will be notified of any change in ownership or control of your personal data via: • Email notification sent to your registered email address, and • A pop-up notice on the website upon your next visit. This ensures that you are informed and can review the updated terms and privacy policies governing your data with the new entity. 5. CONSENT: We are committed to obtaining and maintaining your explicit consent for the collection, processing, and use of your personal data. Your privacy and control over your information are essential to us. Below is how we manage consent: 5.1 EXPLICIT CONSENT FOR DATA COLLECTION: We obtain explicit consent before collecting any of your personal data. When you provide your data, we ensure that you are fully informed about the purposes for which it is being collected. This is done through an affirmative opt-in mechanism—meaning that you must take a clear action, such as checking a box or clicking a button, to agree to the collection and processing of your data. We will inform you about the specific purposes of data collection (e.g., order processing, customer support, etc.) and ensure that you are aware of what you are consenting to before we proceed with data collection. 5.2 ADDITIONAL CONSENT FOR MARKETING AND PROMOTIONAL PURPOSES: For additional uses of your personal information, such as for marketing, promotions, or advertising, we will request separate, explicit consent. You will have the option to opt-in to receive marketing communications, and we will clearly state the nature of the communications you will receive (e.g., newsletters, promotional offers, updates about new products). We will never send you marketing materials without your explicit consent. 5.3 RIGHT TO WITHDRAW CONSENT: You have the right to withdraw your consent at any time. If you wish to stop the collection or processing of your personal data, or if you no longer want to receive marketing communications, you can: • Contact us directly at support@scarters.com Once you withdraw your consent, we will respect your decision and stop processing your data for the purposes to which consent was withdrawn, subject to legal or contractual obligations. However, please note that withdrawing consent may limit your ability to fully use certain features or services that rely on personal data. 6. DATA RETENTION: At Scarters India Private Limited, we retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. The specific retention periods for various types of data are outlined below: 6.1 USER ACCOUNTS: • Data Collected: Name, email address, contact number, address, login credentials, preferences. • Retention Period: User data is retained until the account is deleted by the user or as required by applicable law. • Users have the right to request deletion of their account data. Additionally, users have the right to be forgotten and the right to correction of inaccurate data. • Residual Data: After account deletion, certain residual data may be retained for up to 30 days in backup systems for operational purposes or legal obligations. • Purpose: Account management, security, user request compliance, and service continuity. 6.2 TRANSACTION RECORDS: • Data Collected: Payment history, transaction IDs, bank details, billing and shipping addresses. • Retention Period: Retained for a minimum of 7 years, or as required by financial and tax regulations in India. • Purpose: Compliance with accounting, tax obligations, and fraud prevention. 6.3 COMMUNICATION LOGS: • Data Collected: Emails, chat logs, support tickets, customer service interactions. • Retention Period: Retained for up to 3 years after the resolution of the query or support request. • Purpose: Quality assurance, legal defense, operational reference, and customer service improvements. 6.4 TECHNICAL AND USAGE DATA: • Data Collected: IP addresses, device identifiers, cookies, analytics data. • Retention Period: Retained for up to 2 years after collection, subject to user cookie choices, consent, and opt-out preferences. • Purpose: Platform optimization, fraud prevention, user experience enhancement, and website analytics. Redundant data will be securely deleted or anonymized using secure mechanisms and techniques in accordance with recognized standards. 7. CONSUMER RIGHTS: Under applicable data privacy laws, users are entitled to the following rights regarding their personal data. These rights are designed to give consumers more control over how their personal information is used: • Right to Delete / Right to be Forgotten: Consumers have the right to request that businesses delete their personal data, subject to certain legal exceptions, such as if data is needed for ongoing transactions or legal obligations. • Right to Access: Consumers have the right to request a copy of the data we collect and process about them. This allows users to know what information is held and how it is being used. • Right to Know: Consumers have the right to know what personal data is being collected, used, shared, or sold by businesses. This includes understanding how data is processed and who it is shared with. • Right to Correct: Consumers can request that any inaccurate or incomplete personal data be rectified. If you believe that any information we hold about you is incorrect or outdated, you can request changes to ensure it is accurate. • Right to Opt-Out: Consumers can opt out of the sale or sharing of their personal data to third parties for marketing or other purposes, as applicable under the law. • Right to Limit: Consumers can restrict the use or disclosure of their sensitive personal data, such as data related to racial or ethnic origin, health, or other categories that may be subject to stricter privacy protection. • Right to Non-Discrimination: Consumers are protected from being discriminated against for exercising their consumer rights. This means you will not be treated unfairly if you choose to request the deletion or correction of your personal data, or if you opt-out of marketing communications. • Right to Data Portability: Consumers have the right to receive their personal data in a commonly used, structured, and machine-readable format. This allows them to transfer their data to another service provider if they wish. • Right to Restrict Processing Data: Consumers can restrict the processing of their personal data under certain conditions, such as when the accuracy of the data is contested or when the processing is unlawful. • Right to Object to Processing: Consumers can object to the processing of their personal data, particularly when it is processed based on legitimate interests or for direct marketing purposes. • Consent-Based Processing: All personal data we collect and process will be done so only after explicit consent is obtained from the user. You have the right to withdraw your consent at any time. • Right to Lodge a Complaint: If you believe your personal data has been processed in violation of applicable data protection laws, you have the right to lodge a complaint with a relevant supervisory authority responsible for data protection. • Exercising Your Rights: You can exercise any of the above rights through your account settings or by emailing us at support@scarters.com. Please note that verification of your identity may be required before processing certain requests, especially for data access or deletion. 8. WHAT ARE COOKIES? Cookies are small text files containing information that are sent by a website and stored on your device when you visit that site. These files help store your preferences and information, making it easier to navigate the website and remember your preferences when you visit again in the future. When you visit our website for the first time, a pop-up notice will appear that lists all the cookies used by the website. You have the right to accept, deny all cookies, or opt out of certain cookies by customizing your preferences. Your choice regarding cookies will help us improve your browsing experience while maintaining transparency and control over your data. 8.1 HOW WE USE COOKIES? We use cookies for the following purposes, though this list is not exhaustive: To enable seamless navigation and enhance platform performance by remembering user preferences and settings. To analyze user behavior on the platform, gaining insights that help us improve the functionality and usability of the website. To provide relevant product recommendations based on your browsing history and interests. To secure user sessions and prevent fraudulent activities, such as unauthorized logins or transactions. To display targeted advertisements based on your preferences and past activity on the website. Below are the types of cookies we use: (i) Session Cookies: These are temporary cookies that expire once you end your browsing session. They are essential for activities like: a. Saving items in your cart during your shopping session. b. Keeping you logged in while you browse through the site. These cookies are automatically deleted once your session ends. (ii) Persistent Cookies: These cookies remain on your device for a predetermined period even after you leave the website. They are used to remember your preferences or login information for subsequent visits, reducing the need to re-enter your details. (iii) First-Party Cookies: These cookies are set by our website and are used to: a. Track site analytics, b. Remember your user preferences and login information. (iv) Third-Party Cookies: These cookies are set by domains other than the one you are currently visiting. They are typically used for purposes like: a. Behavioral advertising, allowing us to deliver personalized ads. b. Marketing purposes and sharing analytics across websites. (v) Authentication Cookies: These cookies help remember your identity, ensuring that you remain logged into your account during your session. (vi) HTTP Only Cookies: These cookies are restricted to server-side access only and cannot be accessed by client-side scripts (such as JavaScript). They are primarily used for security purposes, ensuring that sensitive data is protected during browsing. (vii) Secure Cookies: These cookies are only sent over HTTPS connections, ensuring that your data is transmitted securely. 8.2 LIST OF COOKIES WE USE: Below is a list of specific cookies used by our platform: a. session_id: • Type: Session Cookie • Purpose: A unique token generated to distinguish you from other users during your session. This cookie allows us to store information about your session, such as the page you landed on and the website from which you were referred. b. shopify_visit: • Type: Session Cookie • Duration: 30 minutes • Purpose: This cookie helps us track internal stats and monitor the number of visits by a user. It expires after 30 minutes and no data is retained once the cookie expires. c. shopify_uniq: • Type: Session Cookie • Duration: Expires at midnight of the following day • Purpose: This cookie tracks the number of visits to the store by a user. No data is stored after the cookie expires. d. secure_session_id: • Type: Session Cookie • Purpose: A unique token generated to distinguish you from other users. This cookie is used for session management to ensure a secure and personalized experience during your visit. e. storefront_digest: • Type: Persistent Cookie (Zombie Cookie) • Purpose: This cookie is used when the store has a password to determine whether the current visitor has access. It’s a "zombie cookie", meaning it can persist even after being deleted, ensuring you can access protected content when authorized. 8.3 MANAGING COOKIES: You have the ability to manage and customize your cookie preferences. You can choose to accept, deny all cookies, or opt-out of specific cookies at any time by adjusting the settings in your browser or by using the cookie management tools available on the website. Please note that disabling certain cookies may limit your ability to fully use the website's features or provide a seamless browsing experience. 9. MANAGING YOUR COOKIE PREFERENCES: At Scarters India Private Limited, we respect your right to privacy and offer you control over your cookie preferences. You can manage, delete, or opt out of cookies as described below: 9.1 CONSENT MANAGEMENT: a. COOKIE CONSENT BANNER: When you visit our website for the first time, we will display a cookie consent banner. This banner will provide you with the option to either accept or customize your cookie preferences. You can choose which types of cookies you wish to accept, including those used for analytics, marketing, and other purposes. b. CUSTOMIZING PREFERENCES: If you choose to customize your cookie preferences, you will be able to select or deselect cookies according to your needs, ensuring that you have full control over your data. 9.2 BROWSER SETTINGS: You can manage or delete cookies through your browser settings. Most browsers allow you to control cookies by accessing their Settings or Privacy sections. The steps for managing cookies may vary slightly depending on the browser, but the general process is outlined below: Most browsers allow you to block or delete cookies under their “Settings” or “Privacy” sections. Instructions for managing cookies on popular browsers: A. GOOGLE CHROME: • Open Chrome, click on the three dots in the upper-right corner, and go to Settings. • Under Privacy and security, click Cookies and other site data. • Here, you can block cookies, clear browsing data, or set up cookie preferences. B. Mozilla Firefox: • Open Firefox, click on the three horizontal lines in the top-right corner, and select Options. • Go to the Privacy & Security tab and under Cookies and Site Data, you can manage cookie settings. C. Safari: • Open Safari, go to Preferences (via the Safari menu), and click on the Privacy tab. Under the Cookies and website data section, you can manage cookie settings. D. Microsoft Edge: • Open Edge, click on the three dots in the upper-right corner, and select Settings. • Go to Privacy, search, and services, and under Cookies and site data, you can manage and block cookies. 9.3 OPT-OUT OPTIONS: You also have the option to opt-out of certain types of cookies if you do not wish to have your data collected for specific purposes. Below are your options for opting out of analytics and advertising cookies: • Analytics Cookies: You can opt out of Google Analytics cookies by installing the Google Analytics Opt-out Browser Add-on. This add-on prevents Google Analytics from collecting data about your website visits. • Advertising Cookies: You can opt out of behavioral advertising cookies using platforms like: a. Your Online Choices: Allows you to manage your advertising preferences across multiple companies. b. Network Advertising Initiative (NAI): Provides opt-out tools for advertising companies participating in the NAI. c. Digital Advertising Alliance (DAA): Offers tools to opt out of targeted advertising and manage your advertising preferences. These platforms enable you to control how your data is used for marketing and advertising purposes, ensuring that you can prevent targeted advertising if you wish. “We reserve the right to update this Cookie Policy as necessary to reflect changes in our practices or legal requirements. Significant changes will be communicated via the platform or email notifications. The “Last Updated” date at the top of this page indicates the most recent revision.” 10. DATA SECURITY: At Scarters India Private Limited, we are committed to protecting the security and privacy of your personal data. We employ advanced technical and organizational measures to safeguard your information from unauthorized access, loss, or misuse. These measures include: 10.1 END-TO-END ENCRYPTION: We use end-to-end encryption for all sensitive information exchanged through our platform. This ensures that data, such as payment details and personal identifiers, are encrypted both during transmission and storage, making it unreadable to unauthorized parties. 10.2 SECURE ACCESS CONTROLS AND MULTI-FACTOR AUTHENTICATION: We implement secure access controls and multi-factor authentication (MFA) to restrict access to your data. Only authorized personnel with a legitimate need to access the data are granted permission. MFA further strengthens security by requiring additional verification, such as a unique code sent to your device, in addition to traditional login credentials. 10.3 PCI-DSS COMPLIANCE FOR PAYMENT PROCESSING: We strictly adhere to the Payment Card Industry Data Security Standard (PCI-DSS) for all payment processing activities. This ensures that we meet the highest security standards in handling credit card and payment data, protecting it from potential threats and breaches. 10.4 REGULAR SECURITY AUDITS: Our platform undergoes regular security audits to identify and mitigate any vulnerabilities that may exist in our system. These audits help us stay ahead of potential security risks and ensure that we maintain robust defenses against unauthorized access and data breaches. 10.5 INCIDENT RESPONSE PLAN: We maintain a comprehensive Incident Response Plan to respond to potential security breaches swiftly and effectively. In the event of a suspected breach, our team is prepared to take immediate action to minimize damage, notify affected parties, and cooperate with relevant authorities as needed. 10.6 LIMITATIONS OF SECURITY: • While we take extensive measures to protect your data, it is important to note that no system can guarantee absolute security. We are continuously improving our security protocols, but users should remain cautious and vigilant. • We recommend that you take steps to protect your personal information, such as using strong passwords, keeping your login credentials confidential, and avoiding accessing your account on public or shared devices. • If you notice any suspicious activity or suspect that your account has been compromised, we urge you to report it immediately to our support team at support@scarters.com. 11. CHILDREN'S PRIVACY: At Scarters India Private Limited, we are committed to ensuring the privacy and safety of children who may use our platform. As such, we have implemented policies to protect the personal data of users under the age of 18. 11.1 AGE RESTRICTION: Our Service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you become aware that your child has provided us with personal data, please contact us immediately at support@scarters.com. 11.2 REMOVAL OF PERSONAL DATA: If we learn that we have inadvertently collected personal data from someone under the age of 18 without the required parental consent, we will take prompt steps to delete that information from our servers and discontinue its use. We prioritize protecting children's data and will act swiftly to address any violations. 11.3 PARENTAL CONSENT REQUIREMENT: In situations where we need to rely on consent as the legal basis for processing your child's personal data, and where applicable law requires parental consent, we may request that the parent or guardian explicitly consent before we collect or use the information. This is to ensure compliance with privacy laws that protect children online. 11.4 PARENT OR GUARDIAN RIGHTS: Parents or guardians wishing to review, amend, or delete their child's personal information can do so by: Making changes directly through the account settings, or Contacting us via email at support@scarters.com. We respect the rights of parents or guardians to manage and oversee their child’s personal information. If you believe any data collected from your child is inaccurate or should be deleted, you can request these changes promptly. 11.5 PARENTAL CONSENT VERIFICATION: To comply with applicable privacy laws, we will include a parent/guardian verifiable consent clause in our cookie consent pop-up notice and other relevant parts of our platform. This ensures that we have a clear record of the parent or guardian’s approval before processing their child’s data. 11.6 REVIEW OF ACCOUNTS WITH SUSPECTED INVALID CONSENT: If we find that parental consent was either invalid, fraudulently obtained, or fake, or if we notice unusual activity associated with a child’s account, we will review the account and take appropriate actions, including removing the account or data if necessary. We may implement additional measures, such as account suspension or investigation, to ensure compliance with our privacy standards and protect the child's data. 12. THIRD-PARTY LINKS: Our platform may contain links to external websites, services, or third-party platforms that are not operated or controlled by Scarters India Private Limited. These links are provided for your convenience, but please note that we do not control the content or privacy practices of these external sites. 12.1 Third-Party Privacy Practices: We are not liable for the privacy practices, policies, or content of any third-party websites linked from our platform. Each external website or service may have its own privacy policy, terms of service, and data handling practices that may differ from ours. 12.2 User Responsibility: We strongly advise users to review the privacy policies and terms of service of any third-party websites they visit, especially before submitting any personal data or engaging in transactions. Your interactions with these third-party sites are governed by their respective policies, and we encourage caution when sharing any personal information. 13. DATA BREACH AND GRIEVANCE REDRESSAL: At Scarters India Private Limited, we are committed to ensuring the security and protection of your personal data. In the event of a data breach, we will take immediate steps to address the issue and ensure compliance with applicable data protection laws. We are committed to notifying both the affected users and relevant authorities without delay. 13.1 DATA BREACH NOTIFICATION: In the event of a data breach involving your personal information, we will: • Notify users affected by the breach promptly and without undue delay, as per applicable legal requirements. • Provide detailed information about the nature of the breach, including the type of data compromised, the potential risks involved, and the actions we are taking to address the situation. • Take appropriate measures to prevent further data loss or unauthorized access, ensuring that the breach is effectively contained. • Our priority is to minimize the impact of such breaches and take swift action to safeguard your data. 13.2 GRIEVANCE REDRESSAL AND CONTACT INFORMATION: We understand the importance of your data privacy, and we are dedicated to addressing any complaints, concerns, or discrepancies you may have regarding data handling, protection, and security. If you have any issues or require assistance related to your personal data, please contact our Customer Support Officer: • Phone: +91 866 911 5952 • Email: support@scarters.com You can reach out to the Grievance Redressal Officer for any inquiries, to lodge complaints, or to seek clarification on matters related to data privacy and security. 14. CHANGES TO THIS POLICY: 14.1 RIGHT TO AMEND THE PRIVACY POLICY: We reserve the right to amend this Privacy Policy at any time in response to operational, legal, or regulatory changes. These amendments may be necessary to comply with updated laws or to reflect changes in how we collect, process, or handle your personal data. 14.2 NOTIFICATION OF SIGNIFICANT UPDATES: We will notify you of any significant updates or changes to this Privacy Policy. Notifications will be sent via: • Email (to the address registered in your account), or • On-platform notifications (such as banners or pop-ups). These notifications will inform you of any important revisions and provide an opportunity to review the updated terms. 14.3 ACCEPTANCE OF REVISED POLICY: Your continued use of the platform after such updates are made will be considered as your acceptance of the revised Privacy Policy. If you do not agree with the changes, we encourage you to review your rights and take the necessary actions to manage your account or preferences accordingly. 14.4 NOTIFICATION PERIOD FOR MAJOR CHANGES: In the event of any major modifications to the Privacy Policy—such as the introduction of a new policy or a merger/acquisition—we will provide you with a notice period of 30 days before implementing such changes. This notice will allow users to exercise their rights under this policy if they disagree with the revised terms. During this time, users can choose to either accept the new terms or take steps to discontinue the use of our platform or withdraw their consent. 14.5 CONSENT FOR CHANGES TO DATA COLLECTION OR PROCESSING: If any changes to the Privacy Policy involve collecting or processing your data in a new or different manner, we will obtain explicit opt-in consent from you before implementing such changes. This ensures that you are fully informed about how your data will be handled and that you actively consent to any significant changes. 15 CONTACT US: If you have any questions, concerns, or feedback regarding this Privacy Policy or our data protection practices, please feel free to contact us through the following methods: • Email: support@scarters.com • Mailing Address: Scarters India Private Limited, GR47+9R8, Shrinath Soc, Anand Nagar, Kothrud, Pune, Maharashtra 411038, India Our team is available to address any queries you may have and assist you with any concerns regarding the handling of your personal data.